Rubiq: LLM-Powered IoT Assistant for Real-Time Machine Insights & Actions

Rubiq is a next-generation conversational agent designed for IoT-connected devices: Nespresso Momento machines. It leverages Retrieval Augmented Generation (RAG) and a hybrid search approach to seamlessly integrate static machine data with real-time state information. Specialized retrieval agents extract alerts, error codes, and configurations to deliver precise, contextualized support. With structured prompts and interactive action cards, users can quickly troubleshoot issues and execute commands within the chat interface. Robust guardrails help minimize hallucinations and maintain control over the generated output. Rubiq optimizes post-sales service, streamlines troubleshooting processes, and elevates engagement by providing actionable insights and real-time assistance. This innovative solution sets a new standard in IoT support, combining advanced AI techniques with practical user interactions for a more reliable and efficient support experience.